Who Do I Contact?

SAS Support

Reach out to SAS directly for help setting up your Vendor account and technical questions.

• Visit the SAS Technical Support page to search the SAS knowledge base articles and connect with fellow SAS practitioners in the SAS community.
• You can visit the Contact Us page to begin a live chat with a SAS agent.
• Submit a SAS Support Request. You'll need to be logged into your SAS profile.
• Phone: 1-919-677-8008 or 1-800-727-0025 (US & Canada).
  If you are located outside of North America, you'll need to contact your local SAS office.
• Additional support documentation:
• Usage Note 39046: Support levels for current and earlier releases of SAS® Text Miner

Daytona Beach, Prescott, and Worldwide Embry-Riddle IT Support

• You can submit a ticket on the ERNIE homepage under IT Support Self Service.
• Email: itsupport@erau.edu
• Phone:

Worldwide Campus eLearning Support

Contact eLearning Support (eLS) for Canvas related questions.

• Email: eccdl@erau.edu
• Phone:
• Business Hours: