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Who Do I Contact?

For content specific questions, reach out to your instructor or utilize the tutoring options offered in your course.

Pearson Support

Visit Pearson Support for additional and in depth student guides.

To get direct Pearson support, open a case ticket using the Contact Us form. You will be prompted to either call a support number or start a chat with a live agent.

Note: Be sure to inform them that you are trying to register in a MyLab & Mastering Canvas course that does not require a Course ID. You only access the course via the Canvas navigation.

Daytona Beach, Prescott, and Worldwide Embry-Riddle IT Support

  • You can submit a ticket on the ERNIE homepage under IT Support Self Service.
  • Email: itsupport@erau.edu
  • Phone:

Worldwide Campus eLearning Support

Contact eLearning Support (eLS) for Canvas related questions.