ERAU Software Support
Helpful Tips
Basic Troubleshooting:
- Restart the Computer: Logout and restart the computer. Sometimes a software update that is in progress will block the installation of software as the computer needs to be rebooted.
- Clean the Web Browser: Clear the web browser cookies and cache. Use these to learn how to do it: Chrome Edge Safari Firefox
Need Help?
Request assistance from IT Support. Information to include when requesting support:
- What course is this about? (e.g., Math 106)
- What software do you need help with?
- If you are using an ERAU tool guide, what step of the guide are you stuck on?
- Include a link to the Canvas assignment you need help with.
- Include your web browser, browser version and operating system you are using.
- Not sure? Use the ERAU Computer Checker.