Who Do I Contact?
Vendor Contacts
- Microsoft: Visit the Microsoft Community for help with a Windows computer and using Microsoft Office; if you need additional Microsoft support, submit an ERAU IT Support ticket on the ERNIE homepage under IT Support Self Service.
- Apple: Visit Apple Support for help using a Mac.
- Google Chrome: Visit Google Chrome Help Center for help using Google Chrome.
- Firefox: Visit Mozilla Firefox Support for help using Firefox.
- Microsoft Edge: Visit Microsoft Edge Help & Learning for help using Microsoft Edge.
- Safari: Visit Safari Support for help using Safari.
- Adobe Acrobat: Visit the Adobe Help Center for help using Adobe Acrobat.
- Java: Visit the Java Help Center for help using Java.
Mac Users
For assistance with Mac OS and virtualization including Windows installation, refer to the support contacts listed for each vendor on the Mac Users page.
Daytona Beach, Prescott, and Worldwide Embry-Riddle IT Support
- You can submit a ticket on the ERNIE homepage under IT Support Self Service.
- Email: itsupport@erau.edu
- Phone:
Worldwide Campus eLearning Support
Contact eLearning Support (eLS) for Canvas related questions.
- Email: eccdl@erau.edu
- Phone:
- Business Hours: